Privacy Policy

1. Information We Collect

We collect the following personal information to provide and manage your internet service:

• Contact Information: Name, address, phone numbers, email address
• Account Information: Username, encrypted password, service plan details
• Billing Information: Payment method details (processed securely via NMI gateway), billing history, invoice records
• Service Information: IP address assignments, bandwidth usage data, equipment serial numbers
• Support Records: Customer service notes, support tickets, communication history

2. How We Use Your Information

• Providing and maintaining your internet service
• Processing payments and generating invoices
• Communicating about your account and service
• Providing customer support
• Complying with legal obligations (e.g., FCC reporting)
• Improving service quality and network performance

3. Information Sharing

We do not sell your personal information. We may share information with:

• Payment Processors: NMI for secure payment processing
• Service Providers: Network infrastructure partners as needed for service delivery
• Legal Requirements: When required by law, court order, or government request

4. Data Security

We protect your information through:

• HTTPS encryption for all portal communications
• Encrypted password storage (never stored in plain text)
• Rate-limited access to prevent unauthorized attempts
• CSRF protection on all forms
• Regular security audits and updates

5. Data Retention

We retain your personal information for the duration of your service relationship, plus:

• Billing records: 7 years (tax compliance)
• Service logs: 12 months after service termination
• Support records: 3 years after last interaction
• Account records: Archived (not deleted) per our CRUA data policy

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information via the self-service portal or by contacting us
• Data Portability: Request your data in a machine-readable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at the information below.

7. Cookies

This portal uses essential cookies only:

• session_id: Maintains your login session (HttpOnly, Secure, SameSite=Strict)

We do not use tracking cookies, analytics cookies, or advertising cookies.

8. Contact Information

For privacy questions or data requests:

Internet Associates (NMICA)
Email: privacy@internetassociates.com
Phone: Contact customer service

9. Changes to This Policy

We will notify you of material changes via email or portal notice. Continued use of our services after notification constitutes acceptance of the updated policy.