Terms of Service

1. Acceptance of Terms

By accessing and using this self-service portal, you agree to these Terms of Service and our Privacy Policy.

2. Account Security

• You are responsible for maintaining the confidentiality of your login credentials.
• Passwords must meet minimum security requirements (8+ characters, multiple character types).
• You must notify us immediately of any unauthorized access to your account.
• Do not share your login credentials with others.

3. Self-Service Portal Usage

Through this portal you may:

• View and pay invoices
• Update personal contact information
• View service details and usage
• Change your password
• Submit and track support requests

4. Payments

• Payments are processed securely through our payment gateway (NMI).
• We do not store complete credit card numbers on our servers.
• Payment disputes must be raised within 30 days of the billing date.
• Refunds are processed in accordance with our refund policy.

5. Service Modifications

Changes to your service plan, including upgrades, downgrades, and cancellations, should be requested through customer service. Some changes may be available through this portal.

6. Limitation of Liability

This portal is provided "as is." While we strive for accuracy, we are not liable for temporary unavailability, data display delays, or errors in billing information displayed through the portal. Official billing records are maintained in our billing system.

7. Contact

Internet Associates (NMICA)
For support or questions about these terms, please contact customer service.